Shipping Policy

1. Shipping Commitment

Lunavellearte provides delivery services for decorative items purchased through our website within Hong Kong. This Shipping Policy explains our delivery coverage, processing timeline, transit expectations, charges, customer responsibilities, and procedures for delivery concerns. It should be read together with our Terms and Conditions, Return and Refund Policy, and Privacy Policy.

2. Where We Deliver

Lunavellearte currently ships exclusively within Hong Kong. Orders are processed and dispatched from within Hong Kong. Orders requiring delivery outside Hong Kong are not accepted under our standard shipping service. Our estimated delivery timeline begins after successful order placement and confirmation and applies to deliveries within our Hong Kong service area. Customers should review their delivery details before submitting an order and contact us if corrections are required.

Customers must provide a complete and accurate Hong Kong delivery address, telephone number, and other information reasonably required to complete delivery. We may contact customers when clarification is necessary before dispatch.

3. Free Shipping

Standard shipping is provided free of charge for orders delivered within Hong Kong. Customers are not charged a separate standard shipping fee for eligible orders.

Any product price and Cash on Delivery amount displayed or communicated during checkout will be presented transparently. We will not introduce undisclosed mandatory shipping charges after an order has been placed.

4. Delivery Timeline

Our estimated total delivery timeline is 2 to 3 business days, beginning after successful order placement and confirmation.

Approximately 1 business day is required to process and ship an order. Once shipped, the product generally requires an additional 1 to 2 business days in transit before reaching the customer's delivery address.

Business days exclude Saturdays, Sundays, and Hong Kong public holidays. Orders placed outside normal processing periods may begin processing on the next applicable business day.

5. Order Processing and Dispatch

After an order is received, Lunavellearte may verify the order information, prepare the decorative item for shipment, and arrange dispatch.

Orders may be delivered by selected third-party delivery providers. The delivery provider used for an individual order may vary depending on delivery location, operational requirements, and service availability.

If an item becomes unavailable before dispatch or an order cannot reasonably be fulfilled, we will contact the customer and explain the available resolution. Because Lunavellearte uses Cash on Delivery, customers do not make an online product payment before delivery.

6. Cash on Delivery

Lunavellearte operates through a Cash on Delivery (COD) model. Customers do not make an online payment when placing an order. The full order amount is payable upon delivery using the payment methods available and communicated to the customer at the time of delivery.

Customers should ensure that they, or an appropriate recipient, are available at the stated delivery address to receive the order and complete the required payment.

7. Delivery Delays

Although we work to meet our stated timeline, delays may occasionally result from severe weather, transportation interruptions, public emergencies, access restrictions, incorrect addresses, courier disruptions, or other circumstances reasonably outside our control.

Where we become aware of a material delay affecting an order, we will make reasonable efforts to communicate relevant information. A delay does not remove any statutory rights or solutions available under Hong Kong law.

8. Failed or Unsuccessful Delivery

Customers are responsible for providing accurate delivery information and reasonable access to the delivery location. If delivery cannot be completed because the address is inaccurate, nobody is reasonably available to receive the order, or access cannot be obtained, additional delivery arrangements may be necessary.

Lunavellearte will communicate reasonable next steps where an unsuccessful delivery occurs. We will not impose undisclosed charges inconsistent with information provided to the customer.

9. Damaged or Incorrect Deliveries

Customers should inspect delivered products within a reasonable period. If a product arrives damaged or the incorrect product is delivered, customers should contact Lunavellearte at aesthetics@lunavellearte.com.

Our separate Return and Refund Policy provides a 30 day return period beginning on the delivery date for damaged or incorrect products. Eligible doorstep return collection and restocking are provided without charge. Lunavellearte will inspect the returned product within 24 hours after the returned product is collected. Accepted eligible cases receive an exchange where stock is available or a bank transfer refund where the replacement is unavailable.

10. Applicable Hong Kong Law

This policy operates subject to Hong Kong law, including the Sale of Goods Ordinance (Cap. 26), Trade Descriptions Ordinance (Cap. 362), Control of Exemption Clauses Ordinance (Cap. 71), Unconscionable Contracts Ordinance (Cap. 458), Electronic Transactions Ordinance (Cap. 553), and Personal Data (Privacy) Ordinance (Cap. 486), where applicable.

The Trade Descriptions Ordinance prohibits specified unfair trade practices, including false trade descriptions and misleading omissions. The Sale of Goods Ordinance provides statutory protections concerning goods supplied under contracts of sale.

Nothing in this Shipping Policy excludes, restricts, or modifies consumer rights, contractual protections, liabilities, or solutions that cannot lawfully be excluded or restricted.

11. Questions and Delivery Support

Customers with questions about shipping, delivery timing, unsuccessful delivery, damaged parcels, or incorrect products may contact Lunavellearte at aesthetics@lunavellearte.com.

Please provide relevant order and delivery information so we can review the matter efficiently. Lunavellearte will address shipping inquiries consistently with this policy, our other published policies, and applicable Hong Kong law.