Privacy Policy

1. Our Commitment to Privacy

Lunavellearte respects your privacy and is committed to handling personal data responsibly and securely. This Privacy Policy explains how Lunavellearte collects, uses, stores, discloses, and protects personal data when you browse our website, contact us, place an order, purchase decorative items, or otherwise interact with us in Hong Kong.

We handle personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong.

2. Personal Data We May Collect

Depending on how you interact with Lunavellearte, we may collect your name, email address, telephone number, delivery address, account details, order information, order history, correspondence, and other information necessary to process purchases or customer requests. Where a refund has been accepted, we may also collect bank account information reasonably necessary to process the refund through bank transfer.

We may also collect operational and usage information, including IP address, browser type, device information, and website interactions through cookies.

We seek to collect personal data necessary and relevant for the purposes identified when the data is collected.

3. How We Use Your Information

Lunavellearte may use personal data to process orders, arrange delivery, communicate about purchases, provide customer support, respond to inquiries, process refunds through bank transfer, prevent fraud, improve website functionality, analyze website performance, and comply with applicable legal or regulatory obligations.

We will not use personal data for a new purpose unrelated to the original collection purpose unless permitted by law or consent is obtained.

4. Cookies, Analytics, and Advertising

Our website uses cookies and similar technologies to support website functionality, understand how visitors interact with our website, measure website performance, and, where applicable, measure the effectiveness of advertising.

These technologies may collect information such as IP address, device information, browser type, referring pages, pages visited, and interactions with our website. Where analytics or advertising service providers are used, they may receive relevant functional and usage information for analytics, measurement, and related purposes.

Where required by applicable law, Lunavellearte will obtain appropriate consent before using non-essential cookies or similar technologies.

5. Direct Marketing

Where Lunavellearte intends to use personal data for direct marketing, we will provide the notices and obtain the consent or indication of no objection required under Hong Kong law before doing so.

You may request that we stop using your personal data for direct marketing at any time without charge. Requests may be sent to aesthetics@lunavellearte.com.

6. Sharing Personal Data

We may disclose necessary personal data to service providers supporting delivery, website hosting, customer communications, analytics, or other operational functions.

We expect service providers handling personal data on our behalf to maintain appropriate confidentiality, retention, and security safeguards. We may also disclose information when required by applicable law, regulatory authority, or for establishing, or defending legal rights.

Lunavellearte does not sell personal data.

7. Retention and Security

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected and to satisfy applicable legal, accounting, or record-keeping requirements. Data no longer required will be erased, anonymized or securely disposed of.

We take appropriate measures to protect personal data against unauthorized or accidental access, processing, erasure, loss, or use. No system, however, can be assured completely secure.

8. Access and Correction

Subject to the PDPO and applicable exceptions, you may request access to personal data Lunavellearte holds about you and request correction of inaccurate personal data.

We may take steps to verify your identity before processing a request. Where permitted by law, a fee may be charged for processing a data access request.

Requests may be submitted to aesthetics@lunavellearte.com.

9. Overseas Processing

Some service providers may process or store personal data outside Hong Kong. Where this occurs, Lunavellearte will take steps appropriate to the circumstances to select responsible providers and safeguard personal data consistent with applicable requirements.

10. Children’s Privacy

Our website and decorative items are intended for a general audience. We do not knowingly seek to collect personal data from children without appropriate authorization. If we become aware that personal data has been collected improperly, we will take steps to address the matter.

11. Updates and Contact

Lunavellearte may update this Privacy Policy to reflect changes in our operations, technologies, legal obligations, or privacy practices. Revised terms will be published on our website.

We handle privacy questions carefully and aim to provide information about our personal data practices whenever requested.

For questions, privacy concerns, data access or correction requests, or direct marketing opt-outs, contact Lunavellearte at aesthetics@lunavellearte.com. We will review requests and respond in accordance with applicable Hong Kong requirements.